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This Quarter's Support Metrics
At Cledara, we are committed to helping all our customers be successful in their software management journey. We do this by putting them at the center and by providing top-tier Customer Support to every single customer.
Metrics
Cledara Support Metrics
To level up our support standards and build trust with our customers, we share team metrics publicly every quarter.
93%
Customer Satisfaction (CSAT)
3.1h
Median resolution time
45s
Wait time on Chat
1.6h
Median first response via email
Customers
This is what customers said this quarter
The data covers Q1 to Q4 of 2024
"Always A* with the Cledara team"
Nishtha, customer
"Super team, super people"
Katrien , customer
"Clear guides, Friendly and exactly what one can hope for when asking for support. 10/10"
Jeroen, customer
"Great support on point, prompt and with great explanations."
Gregor, customer
"Such a personable, friendly, proactive and understanding team. Really helpful and lovely to deal with"
Jessica, customer
"Amazing and quick support! I can't describe enough how wonderful the help & support from the team was. Providing information & help straight away. They are a Star! We are super grateful!"
Elena, customer
Read more reviews
Available in G2
Team
Meet the Support team
FAQs
Frequently Asked Questions
Is Support included in all plans?
All pricing plans include full customer service. This includes email and chat support as well as a customer success representative.
What support channels do you offer?
We offer email and chat support.
Is Customer Success included in all plans?
Yes, all our pricing plans include full customer service. Both Customer Success and Customer Support.
Do you provide support when onboarding?
Certainly. Our team of experts will help you set up your account so get the most out of the platform in the shortest amount of time possible.
Resources
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