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This Quarter's Support Metrics
At Cledara, we are committed to helping all our customers be successful in their software management journey. We do this by putting them at the center and by providing top-tier Customer Support to every single customer.
Metrics
Cledara Support Metrics
To level up our support standards and build trust with our customers, we share team metrics publicly every quarter.
93%
Customer Satisfaction (CSAT)
3h
Median resolution time
47s
Wait time on Chat
1.7h
Median first response via email
Customers
This is what customers said this quarter
data belongs to Q1 2024
"AMAZING customer service. Super quick to respond and helped me with my query :)"
Amy, customer
"Brilliant product and brilliant support!"
Kathryn , customer
"Very fast, professional and warmly personalised."
Egle, customer
"Could not have been MORE helpful!! Great work. Thanks!!"
Anthony, customer
Read more reviews
Available in G2
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Team
Meet the Support team
FAQs
Frequently Asked Questions
Is Support included in all plans?
All pricing plans include full customer service. This includes email and chat support as well as a customer success representative.
What support channels do you offer?
We offer email and chat support.
Is Customer Success included in all plans?
Yes, all our pricing plans include full customer service. Both Customer Success and Customer Support.
Do you provide support when onboarding?
Certainly. Our team of experts will help you set up your account so get the most out of the platform in the shortest amount of time possible.
Resources
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